65k Privacy Policy for Pakistani Players

01 Introduction

65k is committed to protecting the privacy and personal data of all registered players. This Privacy Policy explains what information we collect, why we collect it, how we use it, who we share it with, and what rights you have regarding your personal data.

This policy applies to all personal information collected through the 65k website, mobile app, and customer support channels. It covers information provided during registration, during account use, through KYC verification, and through payment transactions.

65k operates with Pakistani players as its primary user base. All data handling practices comply with standard data protection principles including transparency, purpose limitation, data minimisation, accuracy, storage limitation and security.

02 Information We Collect

65k collects several categories of personal information from registered players. The specific information collected depends on how you interact with the platform, but generally includes the following:

Registration Information: When you create an account on 65k, you provide your full name, date of birth, email address, mobile phone number, and a password. This information is required to set up your account and enable login.

Identity Verification (KYC) Information: Before your first withdrawal, you are required to submit a copy of your CNIC (National Identity Card) and in some cases a selfie holding the document. This is used to verify that you are the person you claim to be and that you meet the age requirement of 18 years or older.

Payment Information: When you make a deposit or request a withdrawal, you provide payment details such as your JazzCash or Easypaisa mobile wallet number, bank account details for Raast or bank transfer, or card details for card payments. Full card details are handled by third-party payment processors — 65k stores only partial card information (such as the last four digits) for reference purposes.

Transaction History: All deposits, withdrawals, game bets, wins, bonus claims and balance adjustments are recorded in your account transaction history. This data is used to manage your account, resolve disputes, and comply with security checks.

Device and Technical Information: When you access 65k, we collect information about the device you are using including device type, operating system, browser type, IP address, and approximate location based on IP. This information is used to deliver the platform correctly, detect suspicious activity and improve performance.

Communication Records: Messages you send to customer support — including emails, live chat transcripts and any attachments — are stored to handle your queries and maintain a record of platform interactions.

03 How We Use Your Data

The personal information 65k collects is used for the following purposes:

• Account Management: To create and maintain your player account, process logins, manage your balance, and provide access to games and features.
• Payment Processing: To process deposits and withdrawals in PKR through your chosen payment method, and to verify that transactions belong to the account holder.
• Identity Verification: To confirm your identity through KYC checks, ensure you meet the minimum age requirement, and prevent duplicate accounts.
• Security and Fraud Prevention: To monitor account activity for suspicious patterns, prevent unauthorised access, detect bonus abuse, and protect against money laundering and other fraudulent activity.
• Customer Support: To respond to your queries, resolve account issues, investigate payment or game disputes, and provide assistance when requested.
• Platform Improvement: To analyse how players use the platform, identify technical issues, and improve game performance, navigation and the overall user experience.
• Communication: To send transactional emails including registration confirmation, deposit and withdrawal notifications, bonus updates, and important account messages. Marketing emails are sent only if you have opted in and can be unsubscribed from at any time.
• Legal Compliance: To comply with applicable laws and to respond to lawful requests from authorities when required.

04 Sharing Your Data

65k does not sell your personal information to third parties. However, certain information is shared with trusted partners and service providers to the extent necessary to operate the platform. This includes:

• Payment Processors: Your payment details are shared with JazzCash, Easypaisa, bank networks, card processors and other payment service providers to process deposits and withdrawals. These providers handle payment data in accordance with their own security standards.
• Identity Verification Partners: Your CNIC and related identity documents are shared with third-party KYC verification services to confirm your identity. These services are contractually obligated to protect your information.
• Game Providers: Aggregate usage statistics (not personally identifiable) may be shared with game software providers to analyse game performance. No personally identifiable player information is passed to game providers.
• Fraud and Security Services: Account activity data may be shared with fraud detection services that help identify suspicious patterns and protect the platform and its players.
• Legal Authorities: If required by applicable law, court order, or a formal request from a government authority, 65k may disclose personal information to the relevant body. We will notify affected users where legally permitted to do so.

All third-party partners who receive personal data from 65k are required to handle it securely, use it only for the stated purpose, and comply with applicable data protection standards. 65k does not authorise third parties to use your information for their own independent marketing purposes.

05 Data Security

65k applies technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, disclosure or alteration. The main security measures in place include:

• SSL/TLS Encryption: All data transmitted between your device and 65k servers is encrypted in transit. This applies to login sessions, payment transactions and account management actions.
• Secure Password Storage: Passwords are stored using one-way cryptographic hashing — 65k does not store your password in readable form and support staff cannot view your password under any circumstances.
• Access Controls: Access to personal data within the 65k team is restricted on a need-to-know basis. Staff with access to personal information are subject to confidentiality obligations.
• Session Management: Login sessions expire after a period of inactivity and are tied to verified devices and IP ranges to reduce the risk of session hijacking.
• Fraud Monitoring: Automated systems monitor account activity in real time for patterns associated with unauthorised access, account takeover attempts and suspicious transaction behaviour.

In the event of a data security incident that materially affects your personal information, 65k will notify affected users via the registered email address as promptly as reasonably possible.

06 Cookies and Tracking

65k uses cookies and similar tracking technologies to operate the platform correctly and improve the user experience. Cookies are small files stored on your device by your browser. They help 65k recognise you across sessions, maintain your login state, and remember your preferences.

The types of cookies used on 65k include:

• Essential Cookies: These are required for the platform to function. They maintain your login session, carry your account balance information between pages, and ensure security checks work correctly. You cannot opt out of essential cookies while using the platform.
• Functional Cookies: These remember your platform preferences — such as language settings or lobby filter choices — so you do not have to reset them each visit.
• Analytics Cookies: These help 65k understand how players use the platform — which pages are visited most, how long sessions last, and where players encounter issues. This data is aggregated and not personally identifiable.
• Security Cookies: These support fraud detection and help identify unusual login patterns or suspicious device behaviour.

You can control non-essential cookies through your browser settings. Disabling cookies may affect some platform functionality. The essential cookies required for login and account management cannot be disabled without preventing access to the platform.

07 Your Rights

As a registered user of 65k, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data 65k holds about you. This includes your registration details, KYC records, transaction history and communication records.
• Right to Rectification: If personal information held about you is inaccurate or incomplete, you have the right to request that it be corrected. Updates to name, contact details or payment information should be requested through the account panel or support.
• Right to Erasure: In certain circumstances, you may request that your personal data be deleted. This right applies where the data is no longer necessary for the purpose it was collected, or where you withdraw consent and no other legal basis applies. Note that certain data — particularly transaction records — may be retained for legal compliance purposes even after account closure.
• Right to Restriction: You may request that processing of your personal data be restricted in certain circumstances — for example, while a dispute about its accuracy is being resolved.
• Right to Object: Where processing is based on legitimate interests, you may object to that processing. If your objection relates to marketing communications, you can unsubscribe at any time using the link in any marketing email.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, contact the 65k support team through your account. We will respond to verifiable requests within a reasonable timeframe. Identity verification may be required before a request is processed.

08 Data Retention

65k retains personal data for as long as your account is active and for a reasonable period afterwards to comply with legal and operational requirements. The general retention principles are as follows:

• Active Account Data: Registration information, KYC documents, transaction records and communication logs are retained for the duration of your account and for a period of up to five years after account closure.
• Transaction Records: Financial transaction data including deposits, withdrawals and game results may be retained for longer periods where required by applicable financial compliance obligations.
• Support Communication: Records of customer support interactions are retained for up to three years to ensure continuity of service and to resolve any recurring disputes.
• Marketing Data: If you have opted in to marketing communications, your contact preferences are retained until you withdraw consent. After unsubscription, your email address is retained on a suppression list to prevent accidental re-subscription.

When personal data is no longer required and the applicable retention period has passed, it is securely deleted or anonymised so that it can no longer be linked to you.

09 Third-Party Links

The 65k platform may contain references or links to other pages within the 65k website. This privacy policy applies to all pages and services operated directly by 65k.

If the platform ever displays informational links to third-party content — for example, game provider pages or payment service information — those third parties operate under their own privacy policies and 65k is not responsible for their data practices. We recommend reviewing the privacy policy of any third-party service you interact with separately from 65k.

65k does not intentionally link to external websites as part of the standard player experience. All navigation on the 65k platform is internal and covered by this policy.

10 Changes to This Policy

65k may update this Privacy Policy from time to time. When material changes are made — such as changes to the categories of data collected, how data is shared, or your rights — registered players will be notified by email to the address on file.

The date of the most recent revision is shown at the top of this page. We recommend reviewing this policy periodically to stay informed of how 65k handles your personal information.

Continued use of the platform after notification of a policy update constitutes acceptance of the revised Privacy Policy. If you disagree with any changes, you have the right to close your account before the changes take effect.

11 Contact for Privacy Queries

If you have questions, concerns or requests related to this Privacy Policy or the handling of your personal data, you can reach the 65k privacy team through the support section of your account.

For written privacy enquiries, you can also contact us at: [email protected]

Please include your registered email address and a clear description of your request. Where identity verification is required before a request can be processed, the support team will let you know what documentation is needed.

For more general platform information, visit the About Us page. For platform rules and account terms, see the Terms and Conditions.